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You are here: MyAccount Portal > Knowledgebase > Email > I receive "invalid maildirsize" when I try to modify the mailbox quota within cPanel.

I receive "invalid maildirsize" when I try to modify the mailbox quota within cPanel.

If you see, when changing a quota in your cPanel, the following message:

"invalid maildirsize file.

The following will help 99% to fix the issue, its easy and don't be scared!

This would be a courier maildirsize file for the email account, which you can usually find by doing the following:

1) Log into cPanel

2) Click on File Manager and view the Home Directory

3) Click on the folder icon next to the mail folder

4) Click on the folder icon next to the domain name

5) Click on the folder icon next to the email user name

6) Click on the file called maildirsize in that folder (don't click on the icon but the file's name itself).

7) In the upper right hand list of links, click to delete the file.

Once you delete it, it will reform for the account
automatically and it should then have the correct quota size.


If you do need additional assistance, feel free to lodge a support ticket.



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