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Pinging is a command which tells you if the connection between your computer and a particular domain is working correctly.
In Windows, select Start > Programs > Accessories > Command Prompt. This will give you a window like the one below.
Enter the word ping, followed by a space, then the domain name.
If the results show a series of replies, the connection is working. The time shows you how fast the connection is. If you see a "timed out" error instead of a reply, there is a breakdown somewhere between your computer and the domain. In this case the next step is to perform a traceroute.
You can then select the tracert with your mouse by right-clicking on the window, selecting "MARK", highlighting all the text required and press "ENTER" to copy the details, then paste them into an email or support ticket.
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