Statistically, most tickets are answered within 3 hours. However, the truth of the matter is this question does not have a simple answer.

A response to a ticket all depends mostly on the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours.

Nevertheless, we only offer and guarantee that a response will be received within 1-6 hours, and a resolution will be received within 6-24 hours.

Therefore, whether you receive a response or resolution within 1 minute, or 23 hours, it is still within our offered and guaranteed response/resolutions times.

Again, the majority of tickets submitted are responded to and resolved within 3 hours.

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