The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
 cPanel Mail Authentication Options
Email Authentication is the effort to equip messages of the email transport system with enough...
Views: 736
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Do you provide backup mx services for email?
Yes, we can provide backup mx services for your email service.
You may order this as an addon...
Views: 926
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Email from Facebook being rejected by SpamCop RBL
In the past few months, we've had reports from some users of our service regarding issues with...
Views: 122
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How can my users set their own auto responders without cPanel access?
If you have your users access: https://example.com/webmail and login with their username...
Views: 555
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How do I access Webmail for my email accounts in Plesk?
If you have Webmail enabled in Plesk, you can access your email at:
http://webmail.example.com...
Views: 693
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How do I check to see if my ISP is blocking port 25 for sending mail via SMTP?
You can run a simple test to see if your ISP is blocking port 25. Open a command prompt for...
Views: 595
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How do I Reset My Email Password
If you have lost or misplaced your email account password, you can reset it via cPanel.
Log...
Views: 201
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How do I set up POP or IMAP e-mail on an iPhone?
You can setup your Apple iPhone to connect to your Hightek Hosting email account via POP3 or IMAP...
Views: 210
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How do I setup Outlook Express to access my email from my account?
After setting up your account in cPanel, proceed as follows.
Step 1:Open Outlook Express, click...
Views: 908
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How do I setup Outlook to access my email from my account?
After setting up your account in CPanel proceed as follows.Step 1:Open Outlook. Click on...
Views: 1084
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How to configure your MX record to Google Apps within cPanel
Below it is explained on how to update your MX record to point to Google Apps.
Follow the steps...
Views: 690
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How to setup email in Thunderbird
Open Thunderbird
From the Tools menu, choose Account Settings
Click the Add Account button....
Views: 548
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How To Use SpamAssassin on cPanel
SpamAssassin is one of the most popular open-source antispam out there. The best part is that it...
Views: 599
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How to use webmail to access your e-mail account on your cPanel hosting service.
Customers who have a cPanel based hosting account can access their webmail by going to the...
Views: 197
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How to View and Forward Email Headers in Outlook Express
Email headers contain information about who sent the message, the route it has travelled...
Views: 196
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How to View Email Headers in Outlook
In order to view the mail headers of an email message in Microsoft Outlook, simply follow the...
Views: 199
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I am getting bounceback emails when sending to Hotmail accounts. How can I fix this?
Generally, this issue only seems to occur when sending emails to hotmail accounts from a mail...
Views: 809
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I receive "invalid maildirsize" when I try to modify the mailbox quota within cPanel.
If you see, when changing a quota in your cPanel, the following message:"invalid maildirsize...
Views: 1009
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I receive bounced mails I have not sent
This problem is caused by spammers using a forged email address pretending to be yours. Most...
Views: 717
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Setting up a SPF Record.
Setting up a SPF record for a domain name on the Hightek Hosting nameservers If you have a DNS...
Views: 579
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Setting Up Your Outlook Email Client for POP & IMAP for cPanel
In this article we will be using Outlook 2003 as an example, but all versions of Outlook operate...
Views: 216
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Training the Plesk Anti-spam filter
Plesk, our hosting control panel, has an antispam filter that benefits from training.
How to...
Views: 947
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Where can I change the MX entry for my domain?
For Linux: Login to cpanel >> Mail >> Modify Mail Exchanger (MX Entry) >>...
Views: 940
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