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 How do I increase the max upload size for scripts within my account?
Changing these two PHP variables can be done by creating a php.ini file and storing it within the...
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How do I run a traceroute?
To perform a tracert, you need to do the following:
1) Go to Start (start button on the lower...
Views: 345
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How do increase the Java heap size so I can escape the java.lang.Outofmemory error?
If Java runs out of memory, the following error occurs:
Exception in thread "main"...
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How long does it take to respond to a ticket?
Statistically, most tickets are answered within 3 hours. However, the truth of the matter is this...
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How to Use the Ping Command
Pinging is a command which tells you if the connection between your computer and a particular...
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How to Use the Traceroute Command
Traceroute is a command which can show you the path a packet of information takes from your...
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I cannot access my site, ping my site, access cPanel or FTP. Is the server down?
Not necessarily. It is possible, due to too may incorrect username/password attempts either on...
Views: 290
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My website is showing a 500 Internal Server Error. What do I do?
Most '500 internal server error' messages are caused by a module installed on Hightek's servers...
Views: 363
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Permissions under suPHP on our servers
What is suPHP is: On most Apache servers, PHP runs as an Apache module. This is the default...
Views: 315
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What is PHPinfo and how do I use it?
PHPinfo is a function that returns information, in HTML form, about the PHP environment on your...
Views: 259
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What is the difference between a response and a resolution?
A "response" means that a technician has read the ticket, assigned it to the most appropriate...
Views: 361
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What methods of technical support are available and when?
We offer full 24/7 technical support to all our hosting clients, either shared, reseller, vps or...
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