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Articles

Can I change my payment options? Yes. You can change your payment options at any time. Simply open a Support ticket with our... Views: 469

Can I change the domain of my hosting account? If you have a shared or a reseller hosting package, the domain you have nominated on your order... Views: 150

Can I Merge My Accounts? If you have two or more accounts with Hightek Hosting and would like to merge your services into... Views: 149

How can I check my bandwidth usage if I cannot login to cPanel? Our MyAccount Portal automatically updates usage statistics on a nightly basis regarding your... Views: 129

How do I cancel my hosting account? To cancel your account or products and services on your account, please submit a cancellation... Views: 403

How do I upgrade my hosting plan? If you wish to upgrade your hosting plan, you can do so at any time via our MyAccount Portal at... Views: 126

I've already paid my invoice! Why am I still getting emails about it? If paying an invoice through a manual method (BPAY, cheque and money order), it will generally... Views: 326

Identification Requirements (100 Points of ID) For legal and client security purposes, for any major changes to be made to an account, we... Views: 41

What are your billing terms? An invoice will be mailed to your client area email address 10 days prior to the due date of the... Views: 872

What is MyAccount? MyAccount is your customer portal. From it, you can: Login to your control panel Get... Views: 161

What payment methods do you accept? We accept various forms of payment methods for our hosting and domain services. We can accept: ... Views: 895